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Reporting and Managing an Injury

Your first priority when an injury occurs is to make sure your employee gets the first aid and medical attention they need.

Follow these steps right away, no matter what kind of workplace injury occurs:

  1. Take care of your people

    Make sure the worker gets first aid and any medical help they need.

  2. Send them for an assessment

    If your worker has a sprain or strain, or another non-emergency, work-related physical injury, direct them to call 1-888-383-3361 to speak with an appointment coordinator. They will help connect your worker with fast treatment through the Work-Connected Recovery (WCR) program network. Your worker can also visit a clinic in the WCR network directly. WCB pays for this assessment.

  3. Fix the hazard

    It’s also important to fix the issue that caused the injury as soon as possible—to make sure it doesn’t happen again.

  4. Talk about work changes right away

    As soon as possible, discuss how your worker can stay at work safely so they don’t miss time. This might mean temporary changes to their current duties or assigning different tasks they can do without risk. Taking action early can help workers recover faster and help keep your WCB rates down.

  5. Report the injury

    If the worker missed time, or needed medical treatment, submit an injury report through MyAccount. Fill out the report together with the worker if you can. If that is not possible, don’t wait—send it right away.

    Make reporting a rule

    Make it a rule for your workers to report all workplace injuries when they occur—and before they leave work for the day. Timely reporting of injuries allows you to collect information to understand the cause—and fix the hazard that caused the injury.

    Remember, WCB must receive an injury report within 2 business days after the injury was reported to you. Penalties can apply if reports are late.

    How to report an injury

    For physical injuries, the quickest and easiest way to report an injury is online via MyAccount. You can also fill out a WCB Injury Report Form (PDF) and fax it to 902-491-8001. Sending by regular mail is also an option. However, we recommend using MyAccount for the quickest response.

  6. If they need time away, stay connected

    If the worker requires time off work to recover, don’t lose touch—staying connected shows you care and helps them return more quickly. Don’t wait for the claims process to unfold—start supporting their return right away. Early conversations about transitional work and accommodations can help them return sooner and help keep your rates down.

Learn more about return to work for employers.

The injury report form can be accessed and submitted through MyAccount.

You can learn more about reporting an injury, submitting the form, and reporting serious and fatal injuries here.